FAQ

  1. How can I check-in online?

    At the moment there is no possibility to check-in for the flight online. Please come to the airport 3 hours before departure.

  2. How can I refund my ticket?

    To refund the ticket, you have to contact the office, where you have purchased the ticket. If there is less than 24 hours prior to flight, you can contact aircompany’s head office, by calling +37411747777. If the ticket was purchased on aircompany’s website, please contact aircompany’s head office in RA, Yerevan, Vazgen Sargsyan str. 10.

  3. How can I purchase the ticket?

    You can purchase your ticket on aircompany’s official site www.armeniafly.com, by visiting aircompany’s head office at Vazgen Sargsyan str. 10 or by visiting aircompany’s partner tour agencies in Armenia and abroad. For additional informational please contact the aircompany’s head office by +37411747777 tel. number or by info@armeniafly.com email address.

  4. I have purchased tickets, but didn’t receive them to my email. How can I get the ticket?

    If you did not specify an email address during the purchase of a ticket, you can call by +37411747777 or send an email to info@armeniafly.com, and our sales specialists will send a ticket to your email address.

  5. What is the baggage allowance?

    You are allowed to have from 20 to 30kg  of baggage and from 7 to 10kg of hand baggage depending on the direction.

  6. Is there a service for accompanying a minor on the airline's flights?

    Aircompany provides a special service for Unaccompanied Minors (UMNR). Children fron 5 to 16 years old can travel without parents, if they are formalized as Unaccompanied Minors. The service is provided in departure and arrival airports for every destination.

  7. How to check the booking if the booking was purchased on the official site of the Airline?

    On the website www.armeniafly.com  you can check only booking, made on the official website of the Airline. To check your booking you can refer to the website where you purchased the ticket.
     

  8. Can a booking be cancelled without warning?

    Yes, it can. If the booking period expires before payment has been made, your booking will be cancelled.
    The booking period can vary from 3 to 24 hours, depending on the fare class and whether the time remaining before departure is more or less than three days.
     

  9. What do I need for the check-in in the airport?

    Take your identity documents — a passport for adults or a birth certificate for a minor — and, if required, a foreign passport and visa as well.
    We also recommend that you take your itinerary receipt with you. It is not required for check-in, but it might be useful as it contains all your flight information.
     

  10. Can I buy a ticket on the website or I should book only?

    Yes. On www.armeniafly.com   you can book a ticket and then pay for it within a set period of time. If the ticket is not paid for within that time, it is cancelled automatically.
     

  11. Can I buy tickets online for a group of passengers?

    Yes, you can. There are two ways to do this, depending on the number of people in the group.
    For a group of up to 9 people, open the «Book flights» tab on the main page and book your tickets online.
    If the group includes 10 or more people, you can buy tickets:
    •    via the group bookings special offers page;
    •    by making multiple bookings via «Book flights» tab on the main page;
    •    by dialing our Call Centre on +374 11 747777 
     

  12. Can any person book a ticket on the website?

    No, unfortunately not everyone. Because some passengers require special booking procedures and mandatory agreements with the airline regarding the terms and conditions carriage, it is not currently possible to issue tickets online for:
    •    unaccompanied children (those under 12 travelling without an adult);
    •    adult passenger with infant under 2 years old occupying separate seat.
    Tickets for passengers in these categories can be bought via an RM sales office, where a ticket sales agent can take all the necessary details and make enquiries about the possibility of such a flight.

  13.  I received “session timed out” message. What should I Do?

    There is an inactivity time limit of 20 minutes on our online service WebPages. If your computer is inactive too long, you will see a «Session timed out» message. In that case you have to start again

  14. Which time is shown at ticket purchase? Local or Yerevan?

    Our website will always state the local time of departure and arrival airports. For example, if a departure from Yerevan is shown as 10:15, then that means 11:45 Moscow local time. 
     



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