In order to have a comfortable trip, you must make a request for booking at least 72 hours before departure.
We do not require a medical certificate in case you do not need a special service, taking into account your state of health.
In any case, please do a medical examination to check if you're fit to fly:
While making a booking it is necessary to inform whether you need a wheelchair or not.
In case you are going to use your own wheelchair, it is necessary to give an information about its size, weight and type - manual or with an electric motor. Electric wheelchairs will be carried in the baggage compartment with disconnected batteries.
Passengers with a hearing or vision impairment can fly accompanied by guide dogs. These dogs will be carried free of charge. You should Inform about that while making a booking and purchasing tickets.
A specific form filled in by the doctor and medical assessment form stating specific carriage requirements should be provided in order for the passenger to be accepted to carriage.
Тhe carriage of these passengers depends on the passenger's state of health, aircraft limitations, as well as on the availability of special equipment.
Your trusted service dog can fly with you in the passenger compartment. The dog must be specially trained to serve as assistance dog. The dog must have all veterinary certificates and be vaccinated against canine madness not earlier than 1 year and not later than 1 month before the flight. Please, make sure to inform our staff about travelling with service dog at the moment of booking.
You will have to pass airport veterinary service. Please, contact them in advance, in order to check which formalities do you need to complete to fly with the dog.
The dog must be muzzled during the entire flight. You will have to secure your dog to your seat during the entire flight.
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