Passengers who purchased a business class ticket can request a refund of the ticket both before departure and after departure.
The return of business class air tickets is carried out without deductions.
The exception is business class tickets for flights RM 935 and RM 935/723 Moscow-Yerevan and Moscow-Yerevan Tbilisi. For these flights, the amount for the refund of business class air tickets is 50% of the cost of the ticket + destination fees, provided that the refund request was left before the flight departure. In case of applying for a refund of the ticket in case of non-appearance on the flight, these tickets will become non-refundable.
When requesting a refund of an air ticket, several factors must be taken into account:
If the ticket was purchased from an intermediary, then in this case it is necessary to contact the agent.
If the ticket was purchased on the official page of the airline, then the request must be left on the airline's website in the "My booking" section
If the ticket was purchased at the airline's office, it is necessary to contact the sales department staff.
Provided that the purchase of the ticket was carried out by card, the refund amount will be transferred to the same card within 3-30 working days.
Provided that the purchase of the ticket was carried out in cash, the refund amount will also be carried out in cash.
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